Shipping Charges

Close To My Heart products are shipped from the United States to Australia with FedEx Corporation. Orders ship from the Close To My Heart, Inc. warehouse in Pleasant Grove, Utah, USA. For customs purposes, the Consignor (sender) of your order is Close To My Heart, Inc., the parent company of Close To My Heart Australasia Pty Ltd.

Standard in-house turnaround time for most orders is 2 to 6 working days from the time the order arrives at Close To My Heart. Shipping charges are as follows:

Country Retail Subtotal Shipping Cost
Australia: Retail subtotal less than $165 AUD $12.00 AUD per shipping address
Retail subtotal between $165–$604.99 AUD $24.00 AUD per shipping address
Greater than $605 AUD $35.00 AUD per shipping address

Please note that shipping is always based on the full retail value of the item, even when the item is purchased at a discount. Shipping and handling charges will also have the 10% GST added, in compliance with Australian Federal law.

Order Tracking

Orders are shipped from the USA with FedEx Corporation. Close To My Heart sends your order via the FedEx International Economy Service. The vast majority of deliveries are by FedEx uniformed drivers particularly in major Metro areas. However, some rural and remote addresses may be delivered via FedEx vendor partner StarTrack. Tracking information will be sent to you from FedEx, typically within 24 hours of your order being shipped.